Loon

These Terms & Conditions are a legally binding agreement between you (personally or on behalf of an entity) and Driigo Ltd ("Loon", "we", "us") about your use of Loon. By using the service, creating an account, or using any feature, you agree to these terms.

If you do not agree with all of these terms, you may not use Loon and must stop using it immediately.

1. Our services

Loon is a multi-tenant platform for managing content, business processes, and data in workspaces. It includes:

Workspaces – create and manage separate, isolated business environments
Content management – store, organise, and collaborate on documents
Business processes – custom forms, workflows, and data management
Access control – role-based permissions and workspace security
Reporting – business insights and performance metrics

The service is provided "as is" for your internal business use only. You may not use it in ways that break applicable laws or industry regulations.

2. Your account

Creating an account

You must give accurate, complete information. You confirm that:

Your registration information is true, accurate, and complete, and you will keep it up to date
You have the legal capacity to enter into this agreement
You are not a minor without parental permission
You will not create multiple accounts or share your sign-in details

Account security

You are responsible for keeping your sign-in details private and for everything done under your account. Tell us straight away if you notice any unauthorised use.

3. Workspaces

Workspace access

As long as you follow these terms and pay any fees due, we give you a non-exclusive, non-transferable licence to:

Create and manage workspaces for your organisation
Invite users to work with you in your workspaces
Set workspace settings and permissions
Access and manage data in the workspaces you are authorised for

Data isolation

Each workspace is a separate, isolated environment. Access is controlled by workspace membership and permissions. Sharing data between workspaces needs explicit approval from workspace administrators.

4. Subscriptions and billing

Subscription terms

Monthly or annual billing
Automatic renewal unless cancelled
Usage-based pricing for additional features
Pro-rated charges for changes mid-cycle

Payment terms

A valid credit card is required
All fees are due in advance
Failed payments may lead to suspension of the service
Taxes are calculated based on your location

Refunds

For monthly subscriptions, you may cancel within 30 days of activation for a full refund. No refunds are given for partial periods, upgrades, downgrades, or unused parts of an active subscription.

5. Data and intellectual property

Your data

You keep ownership of all data you put into Loon. This includes:

Documents, files, and content created in workspaces
Business data, records, and information
Content and configuration you create
Custom forms, templates, and workflows

Limited licence to us

You give us a limited, non-exclusive licence to use your data only to:

Provide and improve the service
Keep your data secure and backed up
Enable collaboration in your workspaces
Produce aggregated, anonymised statistics

Our intellectual property

We own all intellectual property in Loon, including the software, designs, trademarks, and documentation. You may not copy, modify, or reverse engineer the platform without our written permission.

6. Prohibited activities

You may not use Loon to:

Break any applicable law or regulation
Infringe intellectual property rights
Send harmful code, viruses, or malware
Try to access other accounts or workspaces without permission
Scrape or harvest data with automated tools
Interfere with the operation or security of the service
Impersonate other users or organisations
Share sign-in details or create false accounts

7. Security and privacy

We use industry-standard measures to protect your data, including:

TLS/SSL encryption for data in transit
Database-level access controls and workspace isolation
Role-based permissions and full audit trails
Regular automated backups and security reviews
Incident response procedures

Our use of your personal information is covered by our Privacy Policy, which forms part of these terms.

8. Availability and support

Uptime and maintenance

We aim for maximum uptime but cannot guarantee uninterrupted service. Scheduled maintenance, security updates, or emergency repairs may briefly affect access.

Support

We provide support by email. Response times depend on your plan and the type of request.

9. Disclaimers and limitation of liability

Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, UNINTERRUPTED OR ERROR-FREE OPERATION, SECURITY OR VIRUS-FREE OPERATION, AND ACCURACY OR RELIABILITY OF RESULTS.

Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR LIABILITY IS LIMITED TO THE AMOUNT YOU PAID FOR THE SERVICE IN THE 12 MONTHS BEFORE ANY CLAIM. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES.

10. Termination

By you

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period, and you remain responsible for all charges up to then.

By us

We may suspend or close your account immediately if you break these terms, fail to pay, or engage in prohibited activities. We may delete inactive accounts after reasonable notice.

Getting your data back

After termination, your data stays available for download for 30 days. After that it may be permanently deleted.

11. Third-party integrations

Loon may connect to third-party services. Those services are governed by their own terms. We are not responsible for their availability, features, or data handling.

12. Changes to these terms

We may update these terms from time to time and will tell you about significant changes by email or in the app. Using the service after changes take effect means you accept the updated terms.

13. Governing law and disputes

These terms are governed by the laws of the Republic of Cyprus. Any dispute will be settled by the competent courts of Limassol, Cyprus.

14. General

Severability – if any part is unenforceable, the rest stays in full effect
Assignment – you may not transfer these terms without our consent; we may transfer ours
Entire agreement – these terms and our Privacy Policy are the complete agreement between us
Force majeure – neither party is liable for delays caused by events beyond reasonable control

15. Definitions

Account: Your Loon user account and its profile information
Customer data: All data, content, and information you upload to or create in Loon
Services: The Loon platform, including all features, APIs, and related services
User: Anyone authorised to access Loon through your account
Workspace: An isolated environment in Loon for organising business activities and data

Contact

Questions about these terms? Email [email protected], or [email protected] for help with the service. We reply within 48 hours.

Driigo Ltd, Gladstonos 43-47, 3041, Limassol, Cyprus